Client Service Manager

We are an ISO-certified full-service consumer research consultancy with proven local expertise. For thirty years now, we have helped some of Singapore's best-known brands and government agencies discover deeper insights into their consumers. From advanced analytics to qualitative exploration, our research specialists and data scientists bring incisive data-driven rigour to every business question.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

The candidate in Client Servicing will lead project teams in the design, set-up and management of turnkey research projects, and carry out account management activities - managing existing client relationships, including seeking repeat business.

Responsibilities

1. Direct complex projects and higher-value work, displaying well-developed research skills, knowledge and thought.
2. Generate meaningful insights from research data to add real value to the client.
3. Demonstrate a high level of competence in project debriefs and client recommendations. Design and co-implement advanced analytics techniques where relevant (with the marketing science team).
4. Maximize opportunities for client contact; relationship-building and seeking repeat and new business wins, including a minimum of two targeted account face-to-face meetings per year.
5. Keep abreast of current trends within market research and competitors, in order to develop personal skills/knowledge base and transfer knowledge, skills and expertise through training and coaching.
6. Supervise junior executives' work and provide analytical and reporting guidance.

1. Bachelor's degree in Business, Economics, Social Sciences, Marketing, or a related field.
2. At least 6-8 years of strong Market Research Experience in managing projects of different types and across a wide array of industries.
3. Have at least 2 years of experience as a people manager.
4. Must be driven by achieving revenue objectives.
5. Able to engage the team/direct reports effectively.
6. Problem resolution and ownership of results.
7. Use advanced research techniques and apply them appropriately.
8. Keen to learn, proactive in self-development and development of others.
9. Strong attention to detail and perform with consistent accuracy.
10. Communicate and work effectively with the team.