Senior Delivery Architect

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At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

This job role is for an experienced Senior Technical Project Manager with expertise in ICT delivery architecture, cloud operations, and ITIL-based service operations.

The candidate will have hands-on experience managing technical projects, working with Solutions Presales, and overseeing the transition of new telecommunications products and services into Day1 and Day2 operations.

The candidate should possess a deep understanding of both on-premises and cloud-based ICT environments, particularly Azure operations, and be familiar with Digital Platforms for Automation, Monitoring tools, and ServiceNow.

Make an Impact by:

1. ICT Delivery Operations

Support the end-to-end delivery of ICT outsourcing projects, focusing on server, storage, and network operations within both on-prem and cloud environments.

Participate in ICT cloud outsourcing efforts, particularly in Azure operations, ensuring seamless service delivery and optimization.

Collaborate with Solutions Presales teams to define delivery scope, assess costs, plan resource utilization, and evaluate potential risks in technical projects.

Apply ITIL framework principles to manage Delivery Service lifecycles, ensuring adherence to best practices for service delivery and operations.

Lead the implementation of technical projects, including timelines, resource allocation, and risk mitigation.

Implement automation and monitoring tools to improve operational efficiencies and service reliability.

Participate in ServiceNow operations to implement incident management, service requests, change management, problem management, and maintaining the configuration management database (CMDB).

2. Delivery Service Operations

Collaborate with Product and Product Engineering teams to transition new telecommunications products and services into Day1 (go-live) and Day2 (ongoing) operational environments.

Oversee and manage the transition scope of work, ensuring that all deliverables meet operational readiness criteria.

Ensure the successful integration and support of networking products, including Fortinet, Cisco SD-WAN, Cisco Route and Switch, and VMware VeloCloud.

Work closely with Product, Product Engineering, Day1, Day2 operations teams to ensure a smooth handover of services and monitor the performance and stability of the new products post-transition.

Skills for Success:

Bachelor’s degree in engineering, Information Technology, or a related field.

Minimum 5 years of experience in ICT outsourcing, cloud technologies, and networking, with a hands-on approach to project delivery.

Certifications: Azure Cloud Certified (required) ITIL Practitioner (preferred).

Strong experience with cloud platforms, particularly Azure, in a delivery and operations capacity. In-depth understanding of networking technologies, including Fortinet, Cisco SD-WAN, Cisco Route and Switch, and VeloCloud.

Demonstrated experience leading technical projects, including managing scope, costs, resources, and risks.

Proficient with automation and monitoring tools for ICT infrastructure management.

Experience with ServiceNow for IT service management, specifically in incident, service request, change, and problem management, as well as CMDB.

Strong leadership and project management skills with the ability to manage cross-functional teams and work under pressure.

Proven ability to deliver technical solutions aligned with business goals while managing costs and risks.

Excellent communication and interpersonal skills, capable of engaging with both technical and non-technical stakeholders.

Strong problem-solving capabilities, with a focus on improving service delivery and operational efficiency.

Adaptability to evolving technologies and business needs within the telecommunications sector.