CUSTOMER SERVICE EXECUTIVE

Job Title

Customer Service Executive

Reports To

Team Manager

Job Overview

Your primary role is to build customer loyalty by providing excellent service and supporting sales efforts with prompt billing, contract renewals, and optimal inventory coverage.

Responsibilities

1. Order Processing & Customer Service
   • Respond to customer enquiries and feedback in a prompt manner.
   • Process quotation, sales, and adjustment orders accurately.
   • Ensure all supporting documentation and communication is in place for audit purposes.
   • Coordinate with 3rd Party Logistics provider for daily deliveries, collections, and equipment transfers.
2. Tracking & Support
   • Ensure order withdrawals according to contract agreements by tracking and working closely with customers.
   • Ensure prompt billing, replenishment, and reconciliation of consignment inventory.
   • Collate required documents and ensure on-time submission of tenders.
3. Service Support
   • Ensure prompt billing closure of completed service jobs.
4. Others
   • Act as backup for other team members as and when required
     • Billing of rental machine & maintenance service.
     • Products complaints.
     • Arrange equipment for calibration.
     • Courier arrangement.
   • Other duties as assigned by Line Manager and/or Supervisor.

Requirements

• Good working knowledge in MS Office, especially Excel (Pivot Table, Vlookup, SUMIF, nested if functions).
• Meticulous and responsible.
• Possess good business acumen with the ability to balance internal and external needs.
• Excellent team player with strong time management, analytical, problem-solving, and communication skills.
• Knowledge of SAP B1 / Ariba / Sesami World Connect is desirable but not mandatory.