Customer Service Executive

Responsibilities

• Provide excellent customer service
• Manage customer complaints and ensure prompt resolution
• Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues
• Prepare regular reports on customer service performance
• Respond to inquiries from parents/guardians regarding bus routes, schedules, and other related information
• Work closely with operation and school officials to ensure timely and safe transportation of students
• Resolve customer complaints and issues promptly and effectively
• Maintain accurate records of customer interactions, transactions, and feedback
• Collaborate with the operation team to optimize route planning and scheduling
• Assist in following up on Accounts Receivables
• Any other assignments by the management

Experience / Qualifications

• Minimum Diploma / Degree or equivalent
• 1 to 3 years of experience in a customer service role, preferably in the transportation industry and in a school environment (local or international schools)
• Able to report to work at either 0630hrs or 0700hrs (depending on the school allocation)
• Able to commute a few times from school to office within the working hours
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong organizational and time management skills
• Proficient in Microsoft Office suite
• Able to prioritize and multitask
• Good written and verbal communication skills
• Good team player