Manager (Programme Management and Operations)

Oversee Operations, Student Management, Planning & Study Tours

• Oversee overall planning of programmes (including Study Tours), schedules and admission.
• Coordinate with internal and external stake holders on systems and processes to ensure smooth operations of Strategic Business Unit’s (SBU) programmes.
• Manage the implementation of new initiatives, policies, and procedures, as well as the integration into departmental processes.
• Improve and implement department processes and streamlining of processes to ensure operational efficiency and timeliness.
• Ensure students attendance is monitored tightly and student pass matters are settled promptly.
• Ensure that all programmes and student matters are resolved smoothly and promptly.
• Ensure all Study Tours proposals, necessary planning and processing are completed.

Programme Management

Perform full spectrum of student services administration, including but not limited to:

• Organise, conduct orientation and pre-enrolment for new students
• Coordinate class visits and student survey results to understand students’ needs.
• Ensure proper preparation and follow through of re-module, re-exam, deferments, withdrawals, programme transfer etc.
• Oversee and ensure students’ information is updated in all systems.
• Monitor and prepare information for student pass renewal.
• Support in planning of examination to ensure smooth graduation of students.
• Ensure timely processing of renewal of student pass, system updates, payments etc.
• Counsel students with problems

Student Management & Experience

• Discipline/Counsel students with problems - low attendance, class behaviour etc.
• Manage parents on feedback together with CMs (where needed) and communicate with them on need basis.
• Oversee deferment/withdrawal and identify early issues as well as propose improvements.
• Ensure an effective and timely resolution to feedback.
• Oversee student experience within the SBU and put in place actions to improve it.

Team and performance management

• Oversee team’s performance in terms of efficient intake start and completion, on-time revenue recognition, revenue generation and cost management.
• Ensure team delivers operational efficiency and effectiveness and see if new initiatives should be explored to deliver better outcomes at business unit level as well as organization level.

Quality Assurance

• Ensure SBU maintains compliance of all EduTrust, ISO and ERF requirements.
• Support internal audits where necessary.

Budget Planning and P & L responsibility

• Oversee Budget Planning for the SBU.
• Ensure close monitoring of revenue and costs.
• Ensure timely processing of payments to vendors etc.

Others

• Oversee progression planning from programmes within business unit.
• Strategise and operationalize initiatives on improving progressing rate from within business unit as well as across business unit.
• Work closely with ISR and MCC to support marketing events such as open house, agent conference, webinars to showcase psb academy.
• Any other ad-hoc duties as required by RO or company from time to time.

Requirements

• Degree In any discipline.
• 5-7 years with a minimum of 1 year of supervisory role and have relevant working experience in education sector.
• Able to plan, prioritize and organize own work independently to achieve agreed results and, at times, under pressure.
• Operational efficiency and timeliness
• Able to multi-task and lead different teams at same time
• Patient and willing to work with students and parents.
• Positive and willing to champion the team to drive to excellence.
• Open to change and new initiatives.
• Possess good communication and interpersonal skills
• Bilingual in both English and Chinese
• Prior experience in the private education sector preferred.