Manager / Assistant Senior Manager (Student Systems)

Project Management

• Take charge of delivering projects successfully from start to finish.
• Ensure that project goals are met, including understanding user requirements, participating in solution design, testing, and deploying solutions.
• Help create and review project documents to maintain high quality and alignment with NUS standards.
• Manage procurement activities, such as preparing and publishing tender specifications, evaluating solutions/vendors, and handling contracts.
• Build strong relationships with business users and maintain open lines of communication.
• Work closely with vendors to make sure products and services are delivered as promised.
• Lead the project team by making the best use of resources and keeping team morale high.

Product Management

• Oversee the planning and execution of products throughout their lifecycle, gathering feedback from users, defining the product vision, and collaborating with colleagues from different areas.
• Make sure the product aligns with our overall strategy and goals.
• Stay updated on similar products in the market to keep our offerings competitive.
• Use research to plan the product’s development roadmap, ensuring it remains ahead of the curve.
• Create prototypes and proof-of-concepts to increase the chances of successful implementations.

Maintenance and Support

• Ensure ongoing application maintenance and support, making sure that service level agreements (SLAs) are met.
• Oversee and provide support, including fixing bugs, handling service requests, and troubleshooting issues.
• Keep system documentation up to date, ensuring compliance with NUS standards.
• Perform system and data analysis, including refining existing logic and processes.
• Respond to audit queries and maintain security compliance.
• Work with business users to plan IT projects and prioritise enhancements each year.
• Collaborate closely with vendors to ensure they provide reliable support and maintenance.