Showroom Executive / Retail Executive

We are seeking a dedicated and customer-focused Showroom Executive / Retail Executive to provide exceptional service to our valued customers.

Job Description

As a Showroom Executive / Retail Executive, you will play a vital role in creating a memorable experience for our customers. Your responsibilities will include:

• Welcoming customers to our showroom with a warm and friendly demeanour.
• Solicit new walk-in customers from all possible channels and maintain existing customers’ satisfaction level
• Providing expert knowledge and guidance on our range of Natural Stone | Quartz | Large Format Ceramic Slabs flooring products.
• Recommend and execute effective marketing and promotion programmes to generate customer awareness and sales
• Assisting customers in making informed purchasing decisions by understanding their needs, recommending suitable products, and addressing inquiries and concerns.
• Conducting engaging product demonstrations to showcase the features and benefits of our range.
• Improve the service standards and customers’ experiences at the showroom
• Ensuring the showroom is well-maintained, organized, and visually appealing at all times.
• Manage and promote showroom to achieve profitability objectives
• Achieve sales targets and contribute to the overall success of the showroom.
• Hybrid work arrangement.

Qualifications and Skills:

To excel in this role, you should possess the following qualifications and skills:

• Previous experience in retail or customer service is preferred.
• Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
• Passion for the flooring industry and a desire to expand your knowledge.
• A positive and customer-focused attitude, with the ability to provide exceptional service.
• Attention to detail and the ability to multitask effectively.
• Basic computer literacy, including experience with point-of-sale systems.
• Flexibility to work on weekends and public holidays, as required.

Specific Skills/Abilities:

• Very good English communication skills.
• Positive attitude, resourcefulness and a strong sense of ownership
• Required skills: Communication and Sales Management
• Have a principled approach to doing quality work and paying attention to details.
• Ability to work well with others in a team environment, as well as independently.
• Ability to thrive in ambiguity
• Passionate & purpose driven.

Job Benefits

• Remuneration depending on experience, candidates with strong skill sets could be considered as Showroom Manager and remuneration commence accordingly.
• Sales Incentives

Job type: Full-time

Shift and schedule: Day shift + Alternate Saturdays