Telesales Executive

JOB RESPONSIBILITIES

• Handle, process and record all inbound calls, responses, enquiries and customer interactions from various referral sources, social media platforms and direct call-ins for new patient appointment bookings.
• Create a positive service experience and brand image to all customers.
• Response and follow up promptly to all customer enquiries.
• Send out appointment reminders and handle patients’ responses in a timely and efficient manner.
• Prepare weekly activity reports.
• Conduct follow-up calls with patients for retargeting.
• Ability to convince and convert new patients to make new appointments with targets assigned.
• Ability to handle and manage sales target assigned for calls.
• Any other ad hoc duties as assigned.

JOB REQUIREMENTS

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 2 Year(s) of working experience in sales/telesales/telemarketing.
• Customer-oriented with passion in serving customers.
• Strong persuasion, negotiation, and closing skills.
• Mandarin speaking preferred.
• Independent player and is motivated to complete any task without much supervision.
• Excellent telephone etiquette.
• Experience in healthcare or service-related industries is an advantage.
• Candidates with extensive experience and a proven track record may be considered for a managerial position.