Game Customer Service

Job Responsibilities:

1. Monitor the operational status of the game and maintain the normal order of the game world.
2. Provide services to domestic and international users through online chat tools, ticketing systems, etc., and resolve issues encountered by users during their gaming experience.
3. Promptly report, follow up, and assist in handling abnormal issues reported by users, conduct follow-ups with users, and maintain and build good user relationships to enhance user satisfaction.
4. Regularly collect and analyze user feedback and suggestions, discuss with operations and development teams, and help improve the product experience for users.
5. Participate in testing new games before their launch, provide feedback on the experience, and collaborate with operations and development teams to enhance the quality of new games.

Job Requirements:

1. College degree or higher, with no prior work experience required.
2. Passionate about games, a seasoned gamer with strong game comprehension skills.
3. Patient, detail-oriented, and a team player with a strong sense of responsibility and stress tolerance, capable of effectively communicating and addressing questions and concerns.
4. Outgoing personality, independent thinking skills, and a mindset for optimization.

About Us:
Feiyu Technology is a leading internet game developer and operator in China. Adhering to the corporate philosophy of "Creating Brilliance with Simplicity," the company is dedicated to the research and operation of interactive entertainment products. Feiyu Technology was established in July 2008, formerly known as Xiamen Halo Information Technology Co., Ltd. In December 2013, Halo Information officially merged with Beijing Kailuo Tianxia, the developer of the popular casual mobile game "Defense of Carrot." In December 2014, Feiyu Technology successfully listed on the Hong Kong Stock Exchange (stock code: 01022.HK), becoming the first game company from Xiamen to be listed in Hong Kong.

Feiyu Technology has strategically expanded its presence across the country, with branches located in major cities such as Beijing and Shenzhen. The group boasts a portfolio of high-quality online game products, including "Shen Xian Dao," the "Defense of Carrot" series, "Blade of Three Kingdoms," the "Super Phantom Cat" series, and more. The company has also ventured into various niche markets, launching several acclaimed independent and casual games such as "I Am The Hero," "Initial," and "Fat Fingered." With its superior products, service quality, and popularity, Feiyu Technology has won numerous important industry awards and gained recognition from players, accumulating a total of over 800 million game users across mainland China and overseas regions.

Feiyu Technology's mission is to make the virtual world a better place. In the future, the company will leverage the advantages of internet platforms to explore more themes, striving for a multi-domain symbiosis based on the internet and mobile internet. Through continuous innovation and creation, Feiyu Technology aims to meet the diverse needs of different users, allowing more people to experience the progress and beauty brought by the virtual world.