Assistant Manager / Senior Engineer (IT)

Key responsibilities:

• Provide IT support operation on daily basis, include below activities:

- IT asset management (include the hardware and software) – manage all company IT asset with proper traceability record;

- Support HR on all employee on-board/off-board process including IT training;

- Provide all IT system setup and admin work (file control, VPN setup and special software admin work support);

- IT Level 1 helpdesk support to all company staff including remote users from worldwide; it could be PC issues, office printer, phone system or network related issues;

- Troubleshooting AD/DC, Exchange server, File Server and Application server issues and provide solutions;

- Troubleshoot and configure the firewall, router and switch when issues arise;

- Escalate to 3rd party IT support vendor if issues couldn’t be fixed within the same day, coordinate with IT support vendor to resolve issues within TAT, document all IT issues and solutions in return document;

- Liaise with IT vendor management, including IT hardware/software quotation, costing, Purchase Request process and make proposals if any recommended system tools.

• System maintenance work on regular basis, include below activities:

- All System backup (File server backup, NAS storage backup, offline backup activity), verify all system backup files are working properly;

- Coordinate with department heads on storage cleanup including File server, SharePoint and NetApp;

- Monitor Server room temperature and humidity, and ensure all server related equipment (e.g., UPS) are working under good condition;

- Pulse check all server, router and firewall logs and flag out all abnormal activities immediately;

- Regularly update antivirus related tools and Windows related system patches.

• IT governance and direction:

- Maintain all IT related records (contract, agreement, software authorization, etc.) and regularly update or renew on time;

- Keep updating and release new IT P&P (Policy & Procedure), BCP (Business Continuity Plan) and DRP (Disaster Recovery Plan);

- Work with finance and country IT support on IT budgeting yearly basis and review it quarterly;

- Assist external or internal auditors on IT compliance or ISO related audits;

- Evaluate vendor proposals and provide justification to management.

• IT related projects management (Ad Hoc or ongoing) and provide weekly updates to management:

- IT project plan, budgeting and proposal;

- IT project deployment after project approval;

- IT project verification and provide necessary training to end users;

- IT project sign off and documentation.

Additional responsibilities:

• Any reasonable task assigned by management and deemed to be within the individual’s capabilities to ensure smooth running of the business.
• As this is an evolving business, ongoing change is an integral part of the position. Management will liaise with the individual on any fundamental change to work practices. The individual is required to embrace and adopt any change to working practices.

Knowledge and skill requirements:

• Diploma in IT related discipline with at least 3 years relevant experience in IT support or maintenance experience;
• Hands-on IT support working experience including Desktop/Laptop support, Printer, LAN/WAN, Router, Switches, Firewall Support;
• MCSE in Windows Server and RHCSA in Linux server or equivalent hands-on working experience;
• CGEIT preferred or IT governance working experience in IT policy or security;
• International IT project management experience;
• SAP working experience is good to have;
• Able to remotely support regional IT issues (CN, TW), both English and Mandarin read and write required (to be able to liaise with Mandarin speaking associates on tasks assigned by management to ensure smooth running of the business);
• Good negotiation/communication skills with IT contractors or external IT suppliers.