IT Support Engineer

Join us in Transforming Lives Together!

Pathlight School is the first autism-focused school in Singapore to offer the national curriculum together with life readiness skills. It caters to students on the autism spectrum with related conditions, aged 7 to 18 years, who are cognitively able to access the national curriculum but require additional support such as smaller class sizes, special accommodations, and teaching staff trained in autism.

The Information Technology (IT) team provides an enabling, robust, and supportive technological environment to empower users guided by principles of accountability, security, and privacy.

We are looking for an energetic and passionate technical specialist to help us realize our vision of building the next-gen learning community of empowered future technology leaders and learners. This role value adds by ensuring the organization possesses a strong and secured network backbone that enhances all IT services needed by the organization, as well as ensuring a safe and secured IT environment with zero compromises and breaches.

As an IT Support Engineer, your Impact and Contribution includes:

Information Technology (IT) & Audio Visual (AV) Asset Management

• Coordinate with vendors on IT & AV equipment installations, service, maintenance, and repairs;
• Maintain IT & AV equipment asset movement (loan and tracking) and administer asset purchases;
• Provide IT & AV assistance and user training;
• Execute termly IT & AV preventive and maintenance plans;
• Ensure appropriate monitoring of IT & AV performance and provide recommendations on the latest IT & AV product offerings for future upgrades;
• Strictly adhere to and preserve the confidentiality of all IT & AV information;
• Regularly give status reports across projects and address issues as appropriate;
• Comply with school-wide policies and procedures;
• Assist in the development of standard operating procedures and policies.

IT Support

• Perform basic educational software, educational portals, and application support such as user accounts administration, application updates, and upgrades, and provide user training and guides;
• Provide first-line support for IT & AV needs during events, training, and troubleshooting, and technical support for classrooms (e.g., AV system, projectors, visualizers, computers, and all other IT equipment);
• Manage IT Hotline and Helpdesk email for urgent requests for support;
• Any other responsibilities as assigned by the Head of Department.

REQUIREMENTS

• Min. Diploma in Information Technology or related field;
• Min. 2 years of experience in IT support;
• Ability to work in a fast-paced and dynamic work environment;
• Good written and verbal communication skills in English;
• Able to work independently and collaborate effectively in teams;
• Desire to learn about autism and the passion to serve the autism community.

BENEFITS

We offer a competitive remuneration package and the professional advantages of a dynamic workplace that enables your professional development and values your contributions.

APPLY FOR THE ROLE HERE: https://apply.workable.com/j/263C07968A

We seek your understanding that only shortlisted candidates will be notified.

Our organization is committed to protecting our children and young people from harm. We require all applicants to undergo a comprehensive screening process prior to hire.