Assistant Housekeeping Manager - Holiday Inn Singapore Little India

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

At Holiday Inn we want our guests to relax and be themselves which means we need team members to:

1. Be you – by being natural, professional and personable in the way you are with people
2. Get ready – by taking notice and using your knowledge so that you are prepared for anything
3. Show you care – by being thoughtful in the way you welcome and connect with guests
4. Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Works with Executive Housekeeper in the preparation and management of the Department’s budget.

PEOPLE:

• Supervise the implementation of housekeeping standards and procedures in relation to valet service and cleaning service.
• Recommend changes to these and training needs on an ongoing basis.
• Solve employee grievances.
• Ensure consistency within the department.
• Work with Superior and Human Resources on manpower planning and management needs.
• Open and close the shift and ensure effective shift hand over.
• Manage distribution and collection of keys.
• Manage all incoming and outgoing calls.

GUEST EXPERIENCE:

• Maintain a current and thorough knowledge of all housekeeping systems.
• Perform room allocations and inspections.
• Liaise with Front Office for guest and hotel requirements.
• Ensure guest valet is processed and delivered in a timely manner.
• Co-ordinate special projects (e.g., site rooms, vermin control, window and carpet cleaning, room inventories).
• Manage all special requests made by guests.
• Manage lost property for the hotel.
• Ensure complete knowledge of room types, layouts, and facilities.

RESPONSIBLE BUSINESS

• Manage storage areas and maintain adequate stock levels.
• Complete stock takes as required.
• Conduct shift briefings to ensure hotel activities and operational requirements are known.

QUALIFICATIONS AND REQUIREMENTS
High School or Diploma in Hotel Administration, Hotel Management or equivalent and 2 years’ housekeeping experience preferably in a hotel of similar size and complexity, including supervisory experience or training.

Communication skills are utilized a significant amount of time when interacting with others. Demonstrated ability to interact with customers, employees, and third parties reflects highly on the hotel, the brand, and the Company. Able to speak, read, and write English. Proficient in the use of Microsoft Office. Possesses organizational and training abilities.

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