Assistant Chief Concierge

What’s the job?

The Assistant Chief Concierge is a leadership role responsible for assisting the Chef Concierge and all Rooms Managers in the successful ownership and operational execution of the entire Concierge team and also deputizing for Chef Concierge during his/her absence

Your day-to-day

• Supervise and direct Concierge and Bell staff and activities. Ensure team members provide guests with prompt service, professional attention and personal recognition
• Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
• Prepares efficient work schedules, arranging holidays and vacations, taking in consideration projected occupancy and forecast
• Ensure a “welcoming sense of arrival” and demonstrate a “sincere farewell” while also ensuring the lobby , driveway, and Concierge area’s appearance reflect highly on the hotel and Company
• Ensure staff is well trained on systems, security, and service and quality standards in accordance with the Brand Standards
• Manages relationships with suppliers, such as, Limousine Services, Valet Parking, Tour Operators etc. to ensure the standards of the hotel and guest expectations are met and exceeded
• Maintains adequate supply of operational tools, stationery etc.

What we need from you

• High School Diploma or equivalent
• Great communication skills. Must speak fluent English and local language with other additional languages preferred
• At least 4 years' experience in an upscale hotel/equivalent environment as a Concierge or related discipline
• At least 1 year experience in a Supervisory position
• Membership of Les Clefs dÓr is required
• Computer literate (excel, word, office)
• Carrying or lifting items weighing up to 50 pounds