Customer Service Executive (Korean Speaking)

Job Description:

1. Reports to the Customer Service Manager
2. Responding promptly to customer inquiries
3. Processing and coordinating customers’ orders, forms, applications, and requests
4. Ensure customer satisfaction and provide professional customer support
5. Communicating with customers through various channels
6. Communicating and coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc
7. Good understanding and knowledge of company’s products
8. Generates and processes new sales leads as necessary
9. Update of product item code in the company’s system and expiry date management of products
10. Compile and generate various monthly reports for the sales team

Job Requirements:

1. Minimum diploma & above of relevant discipline
2. Minimum 2 years of related experience preferably with food & beverage exposure
3. Positive attitude and customer service minded
4. Proficient in Microsoft Office applications (Excel, Word)
5. Good communication and negotiation skills
6. Proactive in solving problems
7. Passionate, highly driven, independent, able to work under pressure and as well as multi-tasking
8. Strong attention to details and accuracy
9. Highly motivated, keen learner who can adapt to a dynamic environment
10. Positive team player with energetic attitude
11. 1-month AWS
12. Variable bonus scheme
13. Medical insurance coverage
14. $200 dental claim per year
15. 14 days annual leave per year
16. 5.5 days’ workweek (rotating Saturday duty)
17. Able to perform shift working hours