IT Business Systems Analyst

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values.

An overview of this role

We are seeking a highly skilled Business Systems Analyst with a specialization in Customer Relationship Management (CRM). This critical role will play a key part in driving our organization's CRM strategy, ensuring that our systems align seamlessly with business objectives and contribute to an enhanced customer experience.

What You’ll Do

• Lead collaboration with business stakeholders to conduct in-depth analyses of business requirements for new projects, system enhancements, or process improvements. Provide strategic insights and recommendations to enhance the effectiveness of proposed solutions.
• Translate complex business requirements into comprehensive and detailed functional specifications for IT engineering and architecture teams.
• Enhance documentation practices to ensure clarity, accuracy, and ease of understanding.
• Work closely with IT engineering and architecture teams to ensure that proposed solutions not only meet business needs but also align with technical capabilities.
• Collaborate in a leadership capacity to address business challenges and optimize solution design.
• Foster strong relationships with stakeholders to understand evolving business needs.
• Present findings, recommendations, and project updates to IT leadership and other relevant stakeholders. Communicate complex information in a clear, compelling, and influential manner.
• Take a leadership role in tracking project progress and provide strategic guidance to project teams to ensure successful project delivery.
• Provide mentorship and guidance to junior analysts, contributing to their professional development and fostering a collaborative team environment.
• Model skills and behavior aligned with GitLab Values.
• Consistently demonstrate GitLab remote work best practices.

What You’ll Bring

• 3+ years of experience as a Business Systems Analyst or a related field. This experience should include hands-on experience in CRM systems, with a focus on platforms such as Salesforce.
• Experience in CRM system implementation, customization, and data management.
• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
• Excellent written and verbal communication skills to interact with various business stakeholders, including business users, IT teams, and senior management. This includes the ability to explain technical concepts to non-technical stakeholders.
• Proficiency in business analysis methodologies, tools, and techniques. This includes a solid understanding of software development concepts (SDLC).
• Certifications such as Certified Business Analysis Professional (CBAP), Certified ScrumMaster (CSM), or other relevant certifications are desirable.
• Capable of working in US Central Time hours.

About the team

The IT Enterprise Applications Business Systems team at GitLab is in charge of designing, delivering, and maintaining high-quality business systems solutions by applying project management methodologies.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote; however, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics.