Service Engineer (Heavy Equipment and Machinery)

Service Engineer (Heavy Equipment and Machinery)

The role requires the incumbent to install, maintain, and troubleshoot heavy equipment ensuring optimal performance and exceptional customer satisfaction.

The role requires the incumbent to manage on-site installations, execute timely repairs, and meticulously document all service activities.

• Install, maintain, and repair lifting equipment and systems to uphold safety and operational efficiency.
• Conduct routine and preventive maintenance to minimize downtime and extend equipment lifespan.
• Diagnose and troubleshoot technical faults on-site and remotely, providing effective corrective actions.
• Perform emergency repairs to alleviate service interruptions and ensure prompt customer support.
• Deliver expert technical guidance during installations and maintenance sessions.
• Collaborate closely with engineering, technical support, and operations teams to ensure seamless service delivery.
• Prepare and maintain detailed service reports, maintenance logs, and technical documentation.
• Monitor equipment performance and recommend improvements or upgrades as necessary.
• Manage inventory of spare parts, ensuring proper storage, usage, and timely replenishment.

• Bachelor’s degree or diploma in Engineering (Mechanical, Electrical, or related field)
• Minimum of 2 years’ experience servicing or maintaining industrial equipment
• Proven technical expertise in diagnosing and resolving complex equipment issues
• Excellent customer service and communication skills for effective client and team interactions
• Proficiency in reading technical diagrams, blueprints, and service manuals to execute work procedures accurately
• Physical capability to perform demanding tasks, including heavy equipment, with willingness to travel for on-site service calls
• Strong attention to detail and organizational skills for maintaining precise service documentation
• Familiarity with diagnostic tools and advanced testing equipment to support troubleshooting processes

Seniority level

• Associate

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Technology, Information and Internet