Call Centre Agent (Inbound Calls)

Call Centre Agent (Inbound Calls) | Contract for 1 Year | Up to $2600 | Ang Mo Kio | #BC

Location (Nearest MRT): Ang Mo Kio MRT

Salary: Up to $2600 + incentives

Duration of Work: 1 Year, renewable

• Work Days & Hours: Monday to Fridays 8.30 AM to 5.30 PM + Alt Saturdays 8.30 AM to 1.00 PM

Responsibilities:

• Deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.
• Attend to customers’ feedback or complaints in a timely manner.
• Handle calls within the First Call Resolution (FCR) and escalate complex cases to Department Officer.
• Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
• Provide feedback on behalf of customers regarding the effectiveness and soundness of policies and procedures.
• Meet productivity components on both individual and team level (AHT, TPH, SL targets).
• Take care of own wellbeing and contribute productively and effectively.
• Meet quality components (CSAT, monthly quiz and audit targets).
• Be cross-trained in another skill set or domain.

Interested applicants, please WA 94264009.

Only shortlisted candidates will be notified.

Benjamin Chai (Outsourcing Team)

RecruitFirst Pte Ltd (E.A. 13C6342)