Operations Director

Responsibilities

• Holds overall responsibility for the operations department including the administration functions of the department to ensure the operations activities run smoothly and efficiently
• Responsible for the management and development of the operations team, including performance management, training compensation and resourcing matters
• Leads and manages the day-to-day operations
• Translates company's strategic plans into defined operational plans
• Defines Key Performance Indicators to monitor operational success against objectives
• Key interface with clients for the operations team and ensures clients' requirements are met in a timely manner
• Develops and manages budget planning to minimize operations expenditure
• Stays up to date with technological changes within the industry
• Develops leadership/coaching programs to increase operational effectiveness
• Assists top management in setting goals that promote company growth
• Develops operations planning and project schedules for the operations team daily routing to ensure quality service delivery of clients' projects
• Streamlines operations procedures and develops plans to manage turnover and workloads to increase productivity
• Works closely with other departments to promote efficient business optimization
• Ensures team members have clearly defined roles, responsibilities, goals, and objectives that will deliver measurable results to the company
• Provides budget and cost planning for new project implementation

Skills and Qualifications

• Minimum Bachelor’s degree in any discipline
• At least 5 years of proven experience in the cleaning industry, facility management or building maintenance with at least 5 years in a managerial capacity
• Leadership skills, with steadfast resolve and personal integrity
• Strong organizational and strategic planning skills
• Excellent interpersonal, communication (both verbal and written), and client interfacing skills
• Strong problem-solving skills and driven to achieve results
• Strong decision-making, planning, and prioritization skills
• Highly motivated with a passion to drive changes for the business operations