Global Service Coordinator / Office Support (6-Months Contract)

Global Service Coordinator / Office Support (6-Months Contract)

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who you are?

As a Global Service Coordinator, you will play a crucial role in ensuring efficient service delivery for our marine and offshore customers. Your responsibilities will involve coordinating service appointments, communicating with clients, and managing field service attendances both locally and overseas. If you’re a self-motivated individual who thrives in a dynamic environment, this role is perfect for you.

About the job

Responsible for planning and scheduling of Marine service and commissioning jobs on board of vessels to be executed by Marine Service Engineers.

Job Description

Job Scheduling and Coordination:

• Assist engineers in scheduling service appointments.
• Coordinate field service attendances for marine and offshore equipment.
• Manage Engineers’ attendance on board ships at Singapore Anchorage, Ports, and Shipyards.
• Plan overseas service calls by arranging required visas and necessary permits to enter local yards or terminals.

Customer Communication:

• Communicate with Marine- and Offshore customers to understand their service needs and expectations.
• Provide timely updates on service schedules and attendances.

Service Reporting and Administration:

• Maintain engineers’ service attendance schedule.
• Update and compile service reports.
• Prepare invoices for services rendered.

Data Maintenance:

• Maintain customer contracts and commercial approvals.
• Handle other field service-related coordination and administrative duties.

What you know?

• Minimum 3 - 5 solid years’ experience in similar or related industries. Prior experience in a marine service environment is advantageous.
• Excellent communication skills to liaise with customers worldwide.
• Outstanding interpersonal skills with both internal and external parties.
• Ability to multitask and work as part of a team.
• Attention to detail and strong coordination skills.
• Good computer and office automation skills.
• Ability to work with comprehensive planning tools.

What is in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.