You are responsible for ensuring the smooth functioning of all front-of-house activities, including customer service, staff management, and financial performance.
Responsibilities:
Lead and motivate the front-of-house team to deliver exceptional customer service and create memorable dining experiences for guests.
Manage all aspects of restaurant operations, including administering the point-of-service system (POS), staffing, rostering, and inventory management, to ensure efficiency and profitability.
Manage bar operations, ensuring high-quality beverage preparation and service, with expertise in wine, spirits, and cocktails.
Foster a positive and collaborative work environment, providing guidance, training, and support to staff members to help them reach their full potential.
Oversee the development and implementation of standard operating procedures (SOPs) to maintain high standards of cleanliness, hygiene, and safety.
Collaborate with the culinary team to ensure seamless coordination between the front-of-house and back-of-house, including menu development, food presentation, and service standards.
Monitor and analyze financial performance metrics, such as revenue, expenses, and profitability, and implement strategies to achieve business goals and targets.
Engage in skill development plans and undertake ad-hoc tasks that contribute to the restaurant’s ongoing success.
Requirements:
Minimum 5 years of experience in a full-service restaurant setting and operations management.
Knowledge of wine, spirits, and cocktail preparation.
Proven leadership and communication skills, with the ability to inspire and motivate a diverse team.
Excellent customer service skills and a passion for delivering exceptional dining experiences.
Knowledge of dining etiquette.
Solid understanding of restaurant financials with budgeting, cost control, revenue management, and the strategy development to meet revenue targets.
Benefits:
Competitive salary and benefits based on experience.
Opportunities for career growth and advancement.
Staff meals are provided.
A supportive and collaborative work environment where your creativity is valued.