Corresponding to clients on their requirements via email
Using Scanners to scan baggage and cargo
Supervising service crew
Able to work independently
Able to spot and rectify discrepancies immediately
Must have a Valid Airfield Driving Permit
Able to work on shifts – Day, Night & Midnight Shifts (2 am Morning)
Encourage and compile compliments to meet the company’s Service Quality target
Vital activities, e.g., hotspot checks, trolley transfers, and porter services, are conducted daily
Ensure adequate manpower and resources (trolley services, lightweight machine operators, communication equipment) are available for proper functioning of the Terminal
Lead manpower and resource requirement planning for peak period(s) in assigned terminal
Conduct investigation on reported incidents/accidents, followed by implementing new processes and control measures (if applicable)
Administer about 20-30 direct reports on the attendance, leave, discipline, and welfare of assigned terminal(s)
Staff engagement and grievance handling
Ensure all equipment allocated is well maintained in terms of serviceability and cleanliness
Build rapport and establish cordial working relationships with clients and airport business partners
Familiarity with Changi Airport terminal operations will be an added advantage
Project Management skills are an added advantage
Possess excellent interpersonal, communication, and organizational skills