Customer service (Call centre, Office Hour, Healthcare) #HCL

Customer Service (Call Centre, Office Hour, Healthcare) #HCL

Responsibilities:

1. Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks.
2. Receive and handle inbound customer orders, queries, and complaints (via hotline). Document and record customer details, queries, and complaints.
3. Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction.
4. Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution.
5. Provide feedback to supervisor on improvement areas based on customer/client issues.
6. Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in the system.
7. Liaise with respective operations team for issues, follow-up, and actions.
8. Establish and maintain good working relationships with clients/customers.

Requirements:

1. Minimum Nitec and above.
2. Provide high service levels to the respective customers and clients.

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)