Manager, Threat Disruption, Trust & Safety

Manager, Threat Disruption, Trust & Safety

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About Trust & Safety
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

A part of Trust and Safety Product, Integrity & Authenticity (I&A) is a global team bringing together expertise of product managers and program managers into one group. The mission of Integrity & Authenticity is to defend TikTok and TikTok users from issues of misinformation, disinformation, and deceptive behavior. This role will have the opportunity to identify and mitigate some of the most challenging, complex risks and inform detection, analysis, and mitigation strategy affecting millions of users.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/in response to escalation requests/by chance. This may occur in the form of images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

What will I be doing?

1. Lead, develop, and coach a high-performing team of intrepid investigators and technical analysts through providing guidance to the team in a manner that allows for sustainable career growth, contentment, and achievement on a large scale.
2. Enhance the resilience of our team by taking proactive measures to advance our operational strategy in addition to collaborating with cross-functional partners to resolve any immediate challenges we face on a daily basis.
3. Establish, nurture, and sustain relationships with internal partners to recognize and promote resolutions for enhancing the team's effectiveness.
4. Ensure prioritization, resourcing, and timely delivery of requirements within a changing business environment.
5. Have extensive knowledge and expertise in technical and procedural matters related to the services offered by your team.
6. Knowledge of global events (e.g., political, economic, and cultural drivers of global conflicts) and how social media impacts contentious global issues.
7. Focus on rigorously prioritizing, streamlining, and expanding all elements of our ability to detect and respond to complex deceptive behaviors.

Qualifications

Minimum Qualifications
- Professional experience in analytical roles focusing on risk detection, complex investigations, and incident response.
- Experience with tactics, techniques, and procedures and industry frameworks on analyzing complex deceptive behaviors.
- Experience using data to proactively and iteratively investigate potential risks and finding suspicious behavior in networks.
- Experience leading and managing complex cross-functional programs.
- Experience developing and delivering information to senior leadership audiences.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualifications
- Familiarity with utilizing Open Source Intelligence (OSINT) in investigations.
- Broad knowledge across the Trust & Safety domain, as well as deep focus in one (or more) areas such as product governance, enforcement operations, process development.
- Any second language proficiency other than English with high use in the (APAC) market will be considered a plus.

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks, and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centered, innovative, and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.