gUP DSPE gStore PSM

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally, we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

• Monitoring performance, identifying trends and issues, and implementing solutions.
• Analyzing gaps, gathering feedback, and advocating for product changes.
• Collaborating with cross-functional teams to resolve issues effectively.
• Planning, monitoring, and analyzing the impact of new products in Japan. Leading Customer Support readiness for new program/feature launches in Japan.
• This individual acts as the voice of the Japanese market, possessing deep knowledge of local nuances, regulations, and customer preferences to ensure the Google Store's success in the region.

• Bachelor's degree or equivalent practical experience.
• 5 years of experience with product strategy, technical product integration, or solution design in a client-facing role.
• 2 years of experience working cross-functionally with product and engineering teams.
• Ability to communicate in Japanese fluently to support client relationship management in this region.

• Understanding of Pixel phones and related technology.
• Ability to empathize, be patient, and dedicated to providing outstanding customer support.
• Ability to think critically and in an investigative manner to diagnose and resolve product issues effectively.
• Ability to gather, analyze, and interpret product performance data and customer feedback.
• Ability to collaborate with and manage expectations of various internal and external stakeholders, including product teams, marketing, leadership, and partners.