Support Coordinator

The Market Support Coordinator is the key role that interfaces with our customers and works as a facilitator within all other functions within Service Parts Operations and Logistics. This role is responsible for receiving orders for spare parts from each customer, coordinating the invoicing and transport of orders with related departments such as Parts Procurement and the Central Distribution Center Singapore warehouse operations, and implementing prompt and efficient solutions to meet customer satisfaction.

There are various types of orders, such as inventory replenishment orders called stock orders, campaign orders, urgent orders called day orders, and Vehicle Off-Road orders called VOR orders. It is necessary to respond appropriately to each of these needs by dispatching the parts or providing the best possible information to our customers, including the best possible Estimated Arrival Date (ETA).

We receive orders through various systems deployed in our sales network and control the entire process of receiving orders and shipping to our customers using our Information Parts System called VIPS, which is the main system used.

Depending on the type of parts, some parts may not be in stock at CDC Singapore. There are also cases where an emergency supply is required due to vehicle breakdowns. In such cases, it is necessary to work closely with the procurement department and request urgent delivery from the supplier, along with cooperation from the production department. The Market Support Coordinator must understand the needs and make necessary efforts with related departments to ensure that the delivered parts reach the dealer as soon as possible. This may involve arranging special means of transportation under the guidance and advice of the person in charge of order reception operations.

Responsibilities

• Main interface between Dealers
• Process arrangements for customer orders
• Expedite delivery for Back Orders (when parts are out of stock)
• Provide delivery date (ETA) information to Dealers
• Acquire information on temporary demand such as sales/service campaign parts
• Appropriately handle urgent orders
• Ensure clear communication, ensuring that customer needs are well communicated to other departments.

Qualifications

• General academic skills such as mathematics and statistics required for university graduates
• Ability to understand the processes and carry out work aligned with those processes
• Customer-oriented
• Teamwork-oriented
• Problem-solving skills

Skills

• Operate a computer terminal
• Proficiency in WORD, EXCEL, PowerPoint, etc.
• Coordinate with related departments
• Explanation and negotiation skills
• Make proposals for process improvement