Head of Digital Business and Product Development SG

Responsibilities:

Digital Business Development

• Keep abreast of the market trend and new digital technologies, conduct market analysis and propose enhancement recommendation for management decision.
• Support to shape and ensure the development of the entire digital strategies and partnership strategy for Consumer Banking and Commercial Banking.
• Identify strategic opportunities through a strong understanding of various segment and customer's business needs.
• Support Digital Head to drive to develop new digital business models for Consumer Banking and Commercial Banking.
• Lead assigned projects to build/enhance new digital products/platforms and support digital revenue growth.

Digital Product Development

• Lead and oversee the design, development, and optimisation of digital products across business units and partners.
• Define and prioritise the product roadmap, ensuring a focus on high-impact features and timely delivery.
• Lead cross-functional teams in the development of new digital products and/or digital solutions to meet business goals.
• Work closely with data analytics to incorporate feedback and data-driven insights into the product development process.
• Foster a culture of continuous improvement within the digital product development team.

Digital Partnership

• Lead the partnership team to identify strategic opportunities through a strong understanding of various segment and customer's business needs.
• Continuously review market landscape, identifying developing partnership positioning the Bank as an innovator and market leader.
• Formulate and execute partnership strategy, objectives and plans to increase revenue and market share for select strategic partner.
• Be responsible for driving new corporate level partnerships with the ability to structure.
• Identify key strategic partnerships and new business development initiatives.
• Drive the digital business initiatives within new and existing partnerships.
• Define the cooperation scope of partnership for the product development team to build.
• Engage partners regularly to track roadmap against timelines and dependencies and review existing product performance.
• Work with digital solution development team and BUs’ product teams to interface and synergize with overall digital build of the bank.
• Work closely with internal stakeholders, e.g., product, compliance, legal, finance, marketing, etc., teams to execute partnership agreements and deliverables that are typically highly complex, strategic and cross-functional in nature.

Digital Partnership Performance

• Build new framework and discipline on digital partnership projects rollout and performance management.
• Communicate results and business impacts of insight initiatives to stakeholders.
• Evaluate digital sales volume and mix while optimising digital acquisition costs per lead.

Requirements:

Qualifications

Bachelor's Degree

Professional Qualification and/or Regulatory, Licensing Requirements

LEAN and PMP certifications will be advantageous.

Relevant Work Experience

Familiarity with AGILE SCRUM methodology, Design Thinking will be advantageous.

Competencies/Skills

• Minimum 8 years of banking/fintech experience as product manager or business analyst/project manager.
• Passionate for digital innovation and dedication to provide a superb client experience.
• Analytical and with strong problem-solving skills.
• Strong knowledge base and experience developing or leading digital experiences, coupled with knowledge of the underlying technology (both current and emerging).
• Effective in managing business risk through assessing risk probability and impact, developing processes for risk mitigation and detection in rollout and test plans, and scenario planning.
• Highly developed communication and presentations skills with a superior ability to effectively communicate and present complex concepts and issues to leadership teams.
• Positive and can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environment.