AppleCare Business Intelligence Analyst

Description

Job Overview

Apple Support Analytics is looking for an intensely curious, analytically-oriented professional to join us in a senior business analytics role focused on improving the operations of a massive global contact center support business. Ideal candidates will have a passion for conducting research, answering high impact business questions with data, and presenting their findings and recommendations to key decision-makers across the region and globally.

Successful candidates will unearth improvement opportunities that enhance contact center efficiency, quality, or productivity and provide recommendations for actions that drive cost-savings and other meaningful business improvements.

Responsibilities

1. Support, collaborate, and communicate with senior leadership teams.
2. Build strong working relationships through active listening and delivering promised results.
3. Establish trust with cross-functional teams including HR, Finance, and Training.
4. Question and challenge legacy processes to improve the AppleCare business.