Senior Customer Service Coordinator

About the role

We are seeking a customer-focused Senior Customer Service Coordinator to join our team at Ansac Technology (S) Pte Ltd. In this full-time role, you will be responsible for providing exceptional customer service and administrative support to our Customer Service team. Based in our Woodlands office, you will play a key role in ensuring our customers receive a seamless and positive experience.

What you'll be doing

• Provide professional and high-quality customer service experience to all visitors and clients.
• Answer incoming calls and direct them to the appropriate personnel or department.
• Process customer orders and ensure their accuracy.
• Offer active sales support to the field sales and service teams.
• Ensure customer satisfaction with products and services.
• Respond to inquiries and prepare quotations for clients.
• Follow up on after-sales support, including reminder calls and quotation follow-ups.
• Collaborate with key sales personnel to drive specific applications, such as safety products.
• Perform other ad-hoc tasks as assigned.
• Training will be provided.

What we're looking for

• Minimum Diploma or equivalent.
• Minimum 1 year of experience in a customer service or sales coordination role.
• Excellent communication and interpersonal skills, with the ability to interact with customers at all levels.
• Proficient in Microsoft Office (Outlook, Words, Excel). Using customer relationship management (CRM) systems and other administrative software will be added advantage.
• Keen attention to detail and a problem-solving mindset
• A collaborative team player with a positive and customer-centric attitude.

What we offer

At Ansac Technology (S) Pte Ltd, we are committed to providing a supportive and rewarding work environment for our employees. You will have the opportunity to grow your career through ongoing training and development, and enjoy a range of competitive benefits (e.g., commission, bonus, profit sharing), including a comprehensive healthcare package, generous leave entitlements, flexible work arrangements & more!

About us

Ansac Technology (S) Pte Ltd is a leading provider of gas detection and safety solutions, as well as PPE in Singapore. Established in 2000, the company has grown to serve diverse industries such as marine, semiconductor, wastewater, oil and gas. Ansac offers a range of products and services, such as calibration, troubleshooting, maintenance, T&C, and training.

Ansac is a great place to work because it values its employees’ well-being, work-life balance, and career development. Ansac has a friendly, supportive, and fun work environment, with regular events, courses, and snacks! Ansac also has a competitive compensation and benefits package, with profit sharing and flexible work arrangements. The positive reviews from its employees on Glassdoor is 4.5 rating and a 94% recommendation rate.

So, if you are looking for a rewarding, inclusive, and dynamic workplace with great opportunities to learn and grow, join the A-Team and be part of our success story.