Regional Service Manager

Job Description:

1. Responsible for managing day-to-day operations of the service team. Lead, motivate and manage a team of service engineers/technicians to ensure performance standards are met.
2. Provide coaching and training to team members, fostering professional growth and development.
3. Responsible for the service operation such as equipment start-up/commissioning, repair & maintenance of equipment locally and overseas.
4. Manage service schedules, staffing, and resources efficiently.
5. Maintain strong relationships with key clients, ensuring their needs are met and exceeded.
6. Provide training to end users.
7. Monitor the field equipment’s yearly spares requirement & follow up with clients on spares replacement & maintenance recommendations.
8. Manage service contracts, ensuring timely renewals and maximizing customer retention.
9. Assist in the achievement of aftermarket sales budget set by the management annually.
10. Manage products warranty administration.
11. Communicate with clients, factories, and dealers relating to technical and service issues.
12. Require overseas travel to support overseas clients relating to technical and service issues.

Job Requirements:

1. Diploma/Degree in Mechanical, Electrical, or a related field.
2. Minimum 5 years of experience in a technical and service management role, preferably in a related industry.
3. Excellent verbal, written, presentation, and computer skills (Word, Excel, and PowerPoint).
4. Strong problem-solving, organizational, and communication skills.
5. Ability to work independently, under pressure, and manage multiple priorities.