Head of Customer Advisory APAC

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:

The Customer Advisory leader is part of the senior executive team for Asia Pacific & Japan and leads the industry, solution, and line of business subject matter expert teams who successfully launch the business transformation programs of our customers across the region in partnership with Sales and Customer Success Management. To achieve this outcome, this organization drives key outcomes with our customers leveraging our Customer Value Journey methodology.

This leader articulates SAP’s vision and strategy, drives the innovation agenda, and ensures a customer-centric and best-in-class engagement model for the region.

As the leader of Customer Advisory, you will focus on the following key areas:

Right People in the Room – Deliver the thought leadership, storytelling and end-to-end messaging tailored to a customer’s industry and line of business to get their c-level executives excited about the opportunity to transform with SAP.

Clear Vision & Sponsorship – Creates a shared aspirational vision between our customers and SAP that leads to sponsorship of exploring transformation opportunities together leveraging the Customer Value Journey. The question of “Why Do Anything?” has been answered for the business leader.

Clear Solution

1. Develops future-ready architectures and scopes bills of materials and usage estimates of the solution with clear mapping of solution capabilities to value that is understood by the customer.
2. Ensures a solution fit to the customer’s requirements and delivers SAP’s unique differentiation to answer the question “Why SAP?” and lead to selection of SAP as the provider of choice for their program.

Clear Value – Produces a strategic and quantitative business case that has data-driven insights and in-depth knowledge of the customer’s current business landscape to answer the question “Why Now?” to achieve stakeholder buy-in to fund SAP programs.

Clear Plan – Collaborate with our Services organization and partner ecosystem to develop a success plan for our customers that includes a value roadmap, scorecard and adoption plan.

What you bring:

• Regional or multi-market sales, presales or consulting leadership experience, ideally across Asia Pacific & Japan.
• Proven track record of driving highly disciplined sales and customer success processes with strong financial outcomes.
• Managed business development, presales and sales functions.
• Accomplished senior leader with gravitas and a successful track record in driving transformation across strategic and consultative sales processes.
• Visionary and trusted advisor in customer engagement.
• Very strong communications and presentation skills.
• Outstanding influencing and collaborative skills. Proven ability to work in a complex stakeholder environment and networked organisation at regional and global levels.
• Agile and highly energized, yet focused, disciplined and process-driven.
• Reliable, resolute, resourceful and results-oriented.
• A history of facilitating and enhancing a culture that attracts, develops and retains top talent in the tech industry.

Meet your team:

At the core of our mission, the Customer Advisory organization is dedicated to help bring to life our customers’ aspirational vision for their business and set the foundation to make it a reality. Our experts work collaboratively with our customers and partners to get the right people in the room, obtain a clear vision and sponsorship, develop a clear solution, clear value and clear plan.

What sets our team apart is the depth and breadth of our expertise, orchestrated via our Customer Value Journey methodology. No other company in the world has the industry breadth and line of business depth of knowledge to speak our customers’ language to engage with them in more meaningful ways and foster lasting relationships that drive real business transformation.

The organization is made up of:

• Industry Advisors who span SAP’s 25 strategic industries.
• COE and Solution Advisors who cover SAP’s entire solution portfolio.
• Value Advisors who are practitioners across CxO buying centres.
• Architect Advisors who marry industry and technology knowledge to create end-to-end landscapes.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 400323 | Work Area: Presales | Expected Travel: 0 - 40% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: Virtual - Asia-Pacific #LI-Hybrid.

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