Assistant Manager/ Manager (8 months Maternity cover)

The National Kidney Foundation (NKF) is dedicated to promoting kidney health and providing quality, highly subsidised dialysis treatment and holistic care to patients. NKF strives to be an advocate and integrator for the community, by the community. While supporting kidney failure patients with quality dialysis treatment and integrated care, NKF’s greater mission lies in preventing or delaying kidney failure through kidney health education, with deeper integration into the community and strategic collaborative partnerships.

As NKF moves towards its Future Forward 2030 vision, the Foundation remains committed to pioneering advancements in kidney health and patient care. Key goals include tackling the growing prevalence of kidney failure, enhancing patient support and care, and leveraging innovative technologies to improve quality and efficacy of treatment, enabling patients to thrive on dialysis. With a steadfast focus on these initiatives, NKF aims to be at the forefront of kidney health in Singapore.

We are seeking a highly analytical and results-driven Assistant Manager/Manager to join the Community Care team. Reporting to the Assistant Director, you will be responsible for overseeing capacity management, subsidy programs, business office operations, and process improvements. You will work closely with clinical teams and stakeholders to optimise patient flow, resource allocation, and financial processes, ensuring efficiency, compliance, and seamless service delivery. Your responsibilities are as follows:

1. Dialysis Centre (DC) Capacity Management

• Oversee daily operations and ensure efficient slot allocation for dialysis centres.

• Coordinate patient slot assignments based on proximity, clinical needs, and resource availability.

• Develop strategies to enhance capacity utilisation, reduce wait times, and improve patient flow.

• Troubleshoot capacity-related challenges and provide timely resolutions.

2. Subsidy Program Administration

• Manage subsidy programs, ensuring compliance with eligibility criteria and fund allocation guidelines.

• Collaborate with government agencies and stakeholders to stay updated on policies and ensure seamless implementation.

• Oversee program budgets and track expenses to optimise financial assistance.

3. Compliance and Reporting

• Ensure department operations and subsidy programs comply with relevant regulations and guidelines.

• Maintain accurate records and documentation for audits and policy reviews.

• Prepare reports on program outcomes, operational metrics, and financial performance for senior management.

4. Business Office Management

• Oversee billing, invoicing, and financial record-keeping for the department.

• Implement policies and procedures to enhance accuracy, compliance, and operational efficiency.

• Coordinate with Finance to ensure accurate reporting and prompt resolution of discrepancies.

5. Statistical Analysis and Data Management

• Collect, analyse, and interpret data on capacity utilisation, occupancy rates, and patient flow.

• Develop dashboards and reports to track key performance indicators (KPIs).

• Work with IT to integrate data management tools for improved decision-making.

6. Process Improvement & Workflow Optimisation

• Identify and implement initiatives to enhance capacity management, resource allocation, and overall efficiency.

• Lead cross-functional teams in streamlining operations and enhancing patient care.

• Develop and implement best practices to reduce delays, improve workflows, and ensure regulatory compliance.

7. Staff Leadership & Stakeholder Collaboration

• Lead and develop staff by providing training, performance evaluations, and ongoing coaching.

• Foster a culture of accountability, collaboration, and continuous improvement.

• Work closely with hospitals, private dialysis centres, and healthcare partners on patient services and discharge planning.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.

Experience

• Minimum 3 years of experience in capacity management, patient flow, operations, or process improvement.

• At least 2 years in a managerial or leadership role.

• Experience in healthcare settings and familiarity with financial processes and regulatory compliance is a plus.

• Proficiency in data analysis, statistical reporting, and workflow optimisation tools.

Key Competencies

• Data-Driven Decision Making – Ability to analyse trends, optimise resources, and develop actionable insights.

• Process Improvement Expertise – Strong background in optimising workflows and enhancing efficiency.

• Regulatory & Financial Knowledge – Understanding of healthcare regulations, subsidy programs, and financial management.

• Stakeholder Management – Ability to collaborate effectively with internal and external partners.

• Leadership & Team Management – Strong ability to lead, motivate, and develop teams.

Personal Attributes

• Analytical and detail-oriented – Strong problem-solving skills and attention to data accuracy.

• Proactive and adaptable – Ability to anticipate challenges and implement effective solutions.

• Strong communicator – Able to present insights, influence decisions, and engage stakeholders effectively.

• Resilient and results-driven – Capable of managing multiple priorities in a fast-paced healthcare environment.