Assistant Housekeeping Supervisor

This is an IT support group

Singapore

SGD 20,000 - 60,000

Job description

Join us as a Assistant Housekeeping Supervisor in Holiday Inn Express Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Works with Superior/ Housekeeping Manager in the preparation and management of the Department’s budget.
Supervise the implementation of housekeeping standards and procedures in relation to:

Bedroom service
Bathroom service
Valet service
Cleaning service
Linen maintenance

Recommended changes to these standards and training needs on an ongoing basis

Solve employee grievances

Ensure consistency within the department

Open and close the shift and ensure effective shift hand over

Distribution and collection of keys

Management of all incoming and outgoing calls

Maintain a current and thorough knowledge of all housekeeping systems

Perform Room allocations

Perform Room inspections

Prioritise arrival rooms

Liaise with Front Office for guest and hotel requirements

Liaise and follow-up with Maintenance team on guest room and public area defects

Ensure guest valet is processed and delivered in a timely manner

Co-ordinate special projects (example site rooms, vermin control, window and carpet cleaning, room inventories)

Manage all special requests made by guests

Management of lost property for the hotel

Ensure you have complete knowledge of room types, layouts and facilities

Manage storage areas

Maintain adequate stock levels

Complete stock takes as required

Conduct shift briefings to ensure hotel activities and operational requirements are known

Qualification & Requirements:

Minimum Diploma or equivalent plus 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to speak, read and write English. Proficient in the use of Microsoft Office. Possesses organizational and training abilities.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including:

Duty Meals
Birthday Off
Medical Benefits
Dental Benefits
Insurance Coverage
25-50% F&B Discount at restaurants within IHG Singapore Hotels
Special Employee Rate at all IHG Hotels worldwide
Room to Grow Opportunities