Technical Support Engineer

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service.
3. Business banking: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses.

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 450 staff with an intact startup mindset.

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Some Other Great Things About Working At Sleek:

1. Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.
2. Flexibility: You'll be able to work from home 5 days per week. If you need to start early or start late to cater to your family or other needs, we don't mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year.
3. Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.
4. Personal growth: You'll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you'll be making decisions, making mistakes and learning. There's also a range of internal and external facing training programmes we run.

Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we've been committed to building Sleek as a force for good. We aim to be Carbon Neutral by 2030.

About The Role

We are looking for an L3 Support Engineer that is excited about the below Mission and Outcomes over the next 6-12 months.

Mission: The primary mission of a Technical Support Engineer / L3 Support Engineer is to serve as the highest level of technical escalation within the support team. This role focuses on resolving complex technical issues that cannot be addressed by frontline support, ensuring minimal downtime, and maintaining the highest level of customer satisfaction.

Outcomes:

• Collaborate with friendly Product, Tech and Data teams to reproduce and resolve an array of enquiries.
• Support our internal business stakeholders on questions about Sleek platform functionality.
• Provide technical support through our channels via Zendesk, JIRA, and phone.
• Identification of fixes and development of code.
• Configure servers and networks in the Cloud.
• Update database records to keep client records up-to-date.
• Update knowledge base to improve self-servicing.

To do this, you will have a minimum of 5 years experience as Technical Support Engineer and you will most likely be located in Singapore, Philippines, India or Malaysia.

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes:

1. Ownership: This shows reliability and helps build trust within the team.
2. Humility: There is so much we don't know.
3. Structured Thinking: Our business is complex with many layers.
4. Data driven: We are a data rich business.
5. Can have tough conversations in a positive way: It's not a matter of if, but when difficult interpersonal situations arise.
6. Analytical Mindset: You have a keen eye for detail.
7. Collaboration-Driven: You thrive in a cross-functional team environment.

Requirements:

• Possess a strong academic foundation, ideally from reputable universities.
• Demonstrated track record working in well-established or recognized organizations.
• Over 5 years of experience as a Software Engineer.
• Able to demonstrate an attention to detail.
• Shows customer-attentiveness and have faced customers in past positions.

Benefits:

• Remote/ Hybrid arrangements.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

IT Services and IT Consulting