Call Center Supervisor/Team Lead (Automotive Industry)

Roles & Responsibilities

1. Work closely on projects assigned to improve customer experience.
2. Supervise the customer service team's task allocation, agent training, and KPI completion.
3. Handle unexpected or emergency incidents faced by the customer service team.
4. Coordinate communication and collaboration with other departments to ensure high-quality and efficient customer service.
5. Monitor the psychological well-being of customer service team members, provide timely counseling and positive guidance, and identify and nurture talent within the team.

Requirement

• Candidate must possess at least a Diploma in any field.
• Minimum 5 years of relevant working experience, preferably in the automotive industry.
• Capable of managing multiple tasks in a fast-paced environment.
• Independent and proactive with good problem-solving skills.
• Proficient in English and Chinese (to liaise with HQ, China colleagues).