Assistant Manager (Lab Operations, Digital Outreach & IT Support)

Company Description
The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore.

Job Description
The Centre for Advanced 2D Materials (CA2DM) is seeking an Assistant Manager to join the Administration team. This role bridges IT, digital marketing, and lab operations, driving both operational efficiency and outreach growth.

IT Resource Management

• Develop and propose the annual IT/AV budget plan
• Monitor and optimize budget utilization
• Oversee procurement of IT assets, software, licenses, datasets, and publications
• Manage and track IT assets (e.g., workstations, laptops, printers) with NUS IT Centre

System Administration

• Serve as the IT focal point for server patch updates, vulnerability fixes, and compliance
• Liaise with NUS CCE CERT and vulnerability management teams
• Set up and manage system applications, virtual machines, and network access storage
• Oversee the graphene virtual reality system, including vendor liaison and user support

BOSS Administration

• Manage IPTEL accounts and facilitate the installation of WiFi hotspots or LAN points

SharePoint/nBox Management

• Administer SharePoint and nBox sites, manage permissions, and maintain access records
• Liaise with site owners and NUS SharePoint administrator for support

Account and Access Management

• Manage staff and visitor accounts, active directory memberships, and distribution lists
• Oversee temporary card access and request extensions for staff accounts

IT User Support

• Provide IT support to CA2DM members, including knowledge base creation (i.e., FAQs, SOPs, etc)
• Collaborate with vendors for IT/AV setup and troubleshooting
• Install essential software and offer advisory on IT/AV matters

Website and Social Media Management

• Maintain and update CA2DM's website and social media platforms (e.g., Twitter, Facebook, LinkedIn, YouTube, etc)
• Collaborate with researchers to create digital content and liaise with NUS IT centre for hosting and policy compliance

IT Leadership and Digital Marketing

• Coordinate all IT-related activities, including website, social media, and digital marketing efforts, aimed at industries and companies
• Lead outreach efforts by disseminating marketing materials to the NUS community and commercial sectors

E-Training System Management

• Implement an e-training video system for new cleanroom users to self-learn equipment operations

Facilities and Administration Support

• Assist in lab operations, coordinate daily activities with industrial users, and manage potential new tenants
• Assist facilities or admin lead in projects or any ad hoc tasks that are needed from time to time

Job Requirements

• BSc degree in Computer Science, IT, or another related field
• At least 5 years of experience in providing IT support, preferably in educational or scientific research environment
• Familiarity with University IT policies and guidelines is an advantage
• Good knowledge of software relevant to scientific research and licensing policies is an advantage
• Good command of English, both written and spoken
• Proficient in Microsoft Office Suite
• Innovative problem solver with the ability to multitask and a keen eye for details
• A team player with a positive outlook

More Information

Location: Kent Ridge Campus

Organization: Centre for Advanced 2D Materials

Department: Administration

Job requisition ID: 28057