Business Product Manager - Marketplace

About the Team:

Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.

Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.

Regional Operations include the teams of Customer Service, Payment, Listings, Seller Operations, Returns & Refunds, and Fraud.

Job Description:

• Responsible for the end-to-end product ownership for different functions by developing systems and features to optimise user experience, improve operation quality and efficiency
• Analyse, align and evaluate business scenarios and pain points, organise business objectives and requirements to deliver a comprehensive and accurate Business Requirement Document (BRD)
• Organise User Acceptance Test (UAT) to ensure product solution is successfully delivered
• Manage product roll-out strategy closely with business stakeholders and define success metrics to drive further product enhancements
• Engage with key stakeholders to ensure that strategic goals, timeline, and objectives of products are met
• Manage complex, cross-functional projects and oversee the solution delivery process
• Conduct research, market analysis and data insights to discover business pain points and product potential, make informed strategic decisions, and develop creative solutions
• Drive product roadmap planning, feature prioritisation across business stakeholders and technology stakeholders

Requirements:

• Bachelor's Degree or above, preferably in Business Analytics, Statistics, and Engineering
• Experience in SQL, Tableau, Google Analytics, and creating dashboard using BI tools is a plus
• Experience in product management, product owner, management consulting is a plus
• Excellent analytical and logical thinking skills. Able to define and solve problems with structured, fact or data driven approaches
• Effective communication skills to collaborate with various stakeholders from diverse backgrounds
• Able to explain complex concepts in a simple manner, and summarise key points from unstructured discussions. Good presentation, group discussion and writing skills
• Ability to dive deep into business scenarios and understand real pain points faced by business and users
• Ability to collaborate with multiple stakeholders and manage timelines and priorities effectively