Concierge

Summary

The Concierge is a hotel guest services representative who serves as the guest’s liaison for both hotel and non-hotel services.

Concierge focuses on helping guests save time by providing appropriate recommendation based on their needs regardless of whether enquiries concern in-hotel or off-premises attractions, services or activities.

Job Responsibilities

• Operate the Concierge desk in a professional manner with prompt and courteous service to all guests
• Develops strong knowledge of the hotel’s facilities and services and of the surrounding community
• Provides guests with information about attractions, services, and activities in or outside the hotel
• Assist guests with reservations
• Work with housekeeping and security for any lost & found collection
• Handle hotel transportation requests via phone calls or emails and provide prompt confirmation
• Work with hotel transportation vendor in job assignments and ensure guest’s transport is arranged accurately for all bookings
• Assist guest with taxi requests and keep proper records of taxi bookings
• Oversee the concierge and guest services operations in the absence of the Chef Concierge
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby

Qualifications / Experience

• Secondary / High school education
• Excellent communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Able to thrive in a dynamic and fast paced environment
• Must be well-presented and professionally groomed at all times
• Read, write and speak English fluently
• Ability to speak other languages and basic understanding of local languages will be an advantage
• 5 days workweek on shift basis