Business Analyst Technical writer

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of applications/platforms.

You will work closely with solution architects, development leads, developers, product managers, and other stakeholders to translate complex technical information into clear, concise, and structured documentation.

Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops, and app/platform design discussions.

Key Responsibilities

1. Create, organize, and maintain functional and technical documentation for the platform, including architectural, functional flows, data flows, data/entity, microservices, etc.
2. Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussions.
3. Translate complex technical concepts into clear, structured documentation that is accessible to both technical and non-technical audiences.
4. Ensure consistency, accuracy, and completeness of documentation.
5. Create and maintain templates and documentation standards to ensure consistency across projects and teams.
6. Conduct regular reviews and updates of documentation based on changes.
7. Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
8. Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

What We Are Looking For

1. Bachelor's degree in Information Technology, Computer Science, Technical Communication, or a related field.
2. At least 3 years of experience as a Technical Writer, Business Analyst, or a related role, with a focus on creating both technical and functional documentation.
3. Understanding of the software development lifecycle (SDLC) and familiarity with Agile methodologies.
4. Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
5. Experience with documentation tools such as Confluence, Jira, Excel, or similar platforms.
6. Knowledge of software systems, APIs, databases, and enterprise architectures.
7. Strong organizational and communication skills, with a keen attention to detail.
8. Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Skills

Software Development, Project Management, Documentation, Process Mapping, Data Analysis, Quality Assurance, Agile Methodology, SQL, Business Intelligence, Technical Writing

Experience

3.00-10.00 Years