Customer Service Executive (Oil & Gas)

Permanent role (AWS Guaranteed + VB + Quarterly Bonus)

Responsibilities:

• To act as focal point for all customers queries (Commercial / Service related)
• To ensure compliance of Customers SOPs at all times
• Coordinate and arrange day-to-day operations and transactions for freight forwarding and other related activities (Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents eg. Commercial Invoice & Packing List, AWB / BL issuance, Permit, COO issuance, Shipping order, trucking instruction, shipping certificate, subsidiary certificate, forwarder cargo receipt, export subsidiary certificate, BIETC, CNCA, COC, ECTN and etc)
• Manage job file creation, costing and other data entries in Pegasus (in house system)
• To act as control tower by managing / monitoring shipments arranged by Network offices.
• Send timely pre-alerts and shipping advices to customers and network offices
• Coordinate dispatch of shipping documents to customers and network offices
• Assist for rate sourcing with various stakeholders for services not in the customers contract and to quote to the customer for rates acceptance
• Preparation and submission of OHR, Shipment Status Report and any other reports as required by the customer
• To work with Regional team for data quality related matters
• Ensure proper and timely billing / closing of all job files

Requirements:

• Diploma / Degree preferred
• Minimum 1-2 years' experience in freight forwarding (Seafreight & Airfreight)
• Oil & Gas background preferred
• Ability to work independently, meticulous, self-motivator and a team player
• Ability to cope in fast pace environment
• Proficient in Microsoft Excel
• DGR trained would be an advantage

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd