Dormitory Manager (6-months Contract)

Manager (Marketing, Planning & Operations)

Responsibilities

• Plan, execute and manage dormitory operations in compliance with the Foreign Employee Dormitories Act (FEDA) and all relevant regulatory requirements.
• Ensure the well-being, safety, and health of the residents and staff are maintained at the highest standard at all times.
• Implement a vigorous and robust pandemic and crisis response plan, working closely with government agencies for execution and control.
• Achieve a dormitory occupancy rate of at least 90% based on a three-month rolling average.
• Manage dormitory leases and tenancies, including allocation, extension, renewal, and termination.
• Oversee and lead an in-house maintenance team in facility management, including security and crisis management of the dormitory.
• Establish dormitory Standard Operating Procedures (SOP) and Integrated Quality Management System (IQMS) for operations, including safety and health, facility management, fault reporting and repairs, fire safety management, crisis management, and equipment maintenance.
• Apprehend and detain perpetrators according to legal protocol and SOP.
• Conduct policy/process reviews to support effective management of overall dormitory operations and compliance.
• Provide timely reports and analysis of dorm trends, occupancy, and bed rates across geographical regions.
• Devise marketing strategies to improve occupancy rates and income streams.
• Engage government and non-government bodies for the implementation of whole-of-government (WOG) initiatives to improve the overall living conditions of migrant workers.
• Manage reported activities and violations of residents.
• Handle dispute cases with clients.
• Oversee the provision of meals for residents.
• Act as the main point of contact during inspections/audits by local authorities when necessary.
• Manage and achieve the entire operation within the agreed budget.

Requirements

• Minimum 7 years of experience in a dormitory manager role.
• Possess either PLRD or FSM certification.
• Possession of CERT is optional.