Sr Tech. Support Engineer - SD

Job Description

Job Summary:

A skilled Service Desk Consultant with expertise in troubleshooting and supporting end user queries. Proficient in file transfer protocols (FTP, SFTP), secure communication technologies (SSH, SSL), and basic networking concepts, including TCP/IP, DNS, and DHCP. Adept at cryptography, firewall configurations, and application testing across development, testing, UAT, and production environments. Experienced in data center types and migration strategies. Strong problem-solving abilities and a customer-centric approach to ensure seamless IT support and system security.

Years of Experience Needed: 2

Technical Skills:

1. Working knowledge in Operating systems, Outlook, Teams, SharePoint
2. FTP – file transfer protocol
3. SSH – Secure Shell, SSH keys, private and public keys, Types of configurations in SSH
4. SSL - Secure Sockets Layer, SSL certificates update
5. SFTP - Secure File Transfer Protocol
6. Basic Network concepts like TCP/IP, IP Address, Subnet mask, Gateway, DNS, DHCP
7. Cryptography and its types
8. Firewalls and its types
9. Application testing environments – Development, Testing, UAT, Production, Application Testing types
10. Datacenter types, Data center migration approaches

Certifications Needed: No

About Mphasis:

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.

Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.

PRIMARY COMPETENCY: Service Desk

PRIMARY SKILL: End User Experience Management

PRIMARY SKILL PERCENTAGE: 51

SECONDARY COMPETENCY: Service Desk

SECONDARY SKILL: Technical Troubleshooting L1

SECONDARY SKILL PERCENTAGE: 49