NIKE Stores by GMG | Assistant Store Manager

About GMG:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the Role:

Responsible for the overall operation and performance of the store which includes sales, merchandising, operations, staff supervision, training and development, loss prevention and expense control.

Main Duties and Responsibilities:

• Oversee and ensure efficiency of day-to-day operations of the store.
• Train and develop team on business acumen to drive business performance.
• Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
• Ensure that cash takings are banked daily and cash control procedures are adhered to.
• Plan roster to ensure optimized use of time and resources and assign staff to specific duties and tasks.
• Coach Store Supervisors and team members, identify learning opportunities and develop employee development plans.
• Set priorities for team to meet daily deadlines; develop plans to meet short-term objectives.
• Conduct appraisals and interviews of potential staff.
• Attend Seasonal Ekin Training and guide new staff on SKU training.
• Keep track of merchandise sell-through and maintain good stock levels at all times.
• Ensure merchandise is well presented and visual display is aligned to Brand’s VM guidelines.
• Maintain awareness of market trends and monitor competitors.
• Handle queries, feedback, and comments from customers.
• Maintain a safe and pleasant work environment.
• Ensure store adheres to and executes according to Policies and Procedures.
• Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

Requirements:

• Passionate about Nike products and services.
• A Bachelor's Degree and at least 5 years of retail management experience.
• Able to effectively communicate in verbal and written English.
• Experience with retail operations, budgeting, planning, customer service, sales, and people leadership and management.
• Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
• Proficient in Microsoft Office products and retail business systems.
• Pleasant personality and professional conduct with the ability to work under pressure.
• Able to accomplish multiple tasks in a fast-paced environment.
• Able to build, lead, and manage high-performing teams.
• Ability to utilize tools to support conflict resolution and employee coaching and counseling.
• Ability to work according to retail hours, on weekends, as well as on public holidays.