Relationship Associate, Global Financial Institutions

Job Description - Relationship Associate, Global Financial Institutions (2500009H)

This is an excellent opportunity to join the Global Financial Institutions (GFI) department, partnering our origination teams to provide financing, investments and hedging opportunities to a full range of financial institutions and Non-Bank financial institutions across multiple geographical locations.

What you do:

• Support Relationship Managers in day-to-day client servicing by providing appropriate advice or timely resolutions to clients’ issues.
• Collaborate with Operation Units / Support Teams to resolve clients’ issues timely, with identified gaps well escalated to appropriate parties for further process or product enhancements.
• Represent department by participating in process improvement related initiatives or projects with external/internal stakeholders to enhance productivity and customer experience.
• Drive initiatives in line with objectives to better enhance the overall customer experience and achieve operational excellence.
• Involve in clients’ on-boarding activities in accordance with Anti-Money Laundering (AML) and regulatory requirements. To handle subsequent documentation updates as part of client servicing.
• Ensure regulatory guidelines are well implemented in work processes by working closely with department Compliance / AML Teams.
• Facilitate clients’ reviews, marketing calls or business strategies via data collation and analysis.
• Participate in departmental or team projects through data extraction, analysis and User Acceptance Testing (UAT).

Who you work with:

Global Financial Institutions manages and coordinates OCBC’s relationships globally with a full range of banks and non-bank FIs through a global team of Relationship Managers (‘RMs’) based in Singapore, overseas branches and subsidiaries of OCBC Group. Together with the RM teams, the GFI Credit Analyst team works closely with our product partners, other business groups and support functions in facing off Financial Institutions globally:

• As a contact point for establishing mutual banking facilities with other banking counterparties;
• Facilitating trade and trade finance transactions with/to other banks;
• Providing cash management solutions to Banks and Non-bank Financial Institutions (NBFIs);
• Providing funding or structured finance solutions, or capital market solutions to targeted banks and NBFIs;
• Working with Group Treasury to provide treasury solutions, or investment or loan solutions to targeted banks and NBFIs;
• Identifying and managing banking providers/partners for clearing payments, trade as well as custody services for the Bank;
• Any other business as may be required from time to time.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Qualifications:

• Possess good analytical and problem-solving skills, being meticulous and have an eye for details.
• A confident and effective team player who is independent and pro-active in supporting peers and team.
• Ability to perform under time-pressed environment by completing assigned tasks accurately and timely.
• Strong communication and written skills required.
• Degree holder preferably in Business Administration / Banking / Business Technology.
• Proficient in MS Office, especially in MS Excel.
• Minimum 5 years working experience in the financial industry.