Retail Supervisor

STRIP – Singapore’s first dedicated hair removal studio to specialise in waxing and AFT hair removal services (most notably the Brazilian and Boyzilian), as well as our specially formulated waxes and pre- and post-waxing care products.

Team Benefits

• 5 Days per week (including weekends & PH)
• Commissions!
• Group Medical Insurance Benefits
• F&B and Beauty Perks & Discounts!
• Training Provided
• Completion Bonus
• Referral Program

Job Description

- Supervise the daily activities of the branch to ensure that customer satisfaction and budget objectives are met.
- Understands and leads all branch functions; allocates resources appropriately to meet functional and branch goals.
- Supervises the day-to-day activities of the branch to ensure optimal efficiency operations of the branch.
- Manage a team of therapists by providing guidance in achieving targets.
- Works closely with management to optimize all aspects of staff performance and development.
- Follows operating policies/procedures and ensures employee compliance.
- Responsible for achieving branch sales targets.
- Respond to complaints promptly - taking appropriate courses of action to turn unhappy patrons into return guests.
- Any other duties as assigned by the Management.

Requirements

- At least 3 to 5 years of relevant working experience.
- Strong communication skills and love delivering exceptional customer service.
- Results-oriented, focused on customers, and passionate about continuous improvement.