Customer Service Executive

JOB PURPOSE:

Remuneration: $3,500 to $4,500 (commensurate with experience)

5 days work week

Key Requirements:

1. A confident and effective team player; able to work independently and under pressure
2. Strong communication skills required
3. Preparation of necessary paperwork for onboarding of new transactions
4. Ensure a positive client experience by following-up and resolving customer service-related issues in an appropriate and timely manner
5. Meeting and maintaining high level of frontline service

Key Responsibilities:

1. Reach out to company existing active & non-active client base
2. Manage internal customers for order management and attend to their inquiries
3. Attend to clients’ ad hoc requests and enquiries from various channels including face-to-face, phone, email, or non face-to-face video conference.
4. Actively update clients by sending EDMs
5. Introduce new services to existing clients
6. Manage and service Client portfolio
7. Must be good with technology

What to expect:

1. Fast-paced and dynamic environment
2. Professional skill upgrading opportunities (selected)
3. Attractive incentives

Job Highlights:

1. Excellent staff welfare
2. Professional skill upgrading opportunities
3. Dynamic working environment
4. Hybrid working model

Entry level candidates are welcome to apply. Minimum of 2 or more years of related working experience may be considered for the senior positions.

Company Profile:

Our client is one of Singapore’s longest-established and leading financial institutions.