Client Service Assistant Manager (2yrs contract)

This is an IT support group
Singapore
USD 60,000 - 100,000
Job description

Position Summary
1. Identify sales opportunities and maximize orders through technical sales activities for B2B customers on the company's products and services.
2. Improve customer satisfaction and receive more orders by offering timely responses to the technical issues that may arise during technical sales activities.

Role and Responsibilities

  1. Technical Sales Proposal: Perform the Spec-In of customer specifications requirement to the company's specifications by differentiating the company's own products and services, and carry out other activities such as proposal presentation, BMT (Bench Mark Test), demonstrations, exhibitions, and customer seminars.
  2. Consulting: Design the user environment test and interview on products/services, user environment analysis, consulting proposal, and building strategies for promoting orders and contracts.
  3. Identifying Business Information and Sales Opportunities: Plan the identification of new demand through technical sales proposals and expansion of the existing demand to identify business information and sales opportunities.
  4. Contract Execution and Post-Sales Management: Perform the pre-execution validation and customizing, product delivery and installation, customer training, stabilization and quality control, and technical issues and claim responses.

Skills and Qualifications

  • Experienced professional with full understanding of specialized areas; resolves a wide range of issues in creative ways.
  • Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
  • Normally receives little instruction on day-to-day work and receives general instructions on new assignments.
  • Typically requires a minimum of 5 years of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience.
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