TikTok Shop - Seller Onboarding Governance Strategy

About TikTok

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

Team Introduction

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities

1. Develop and implement policies for partner onboarding requirements and post-onboarding activities, such as fulfillment and service standards.
2. Leverage data-driven strategies to optimize the partner onboarding process, ensure compliance with regulatory and platform policies, and improve enforcement system efficiency.
3. Collaborate closely with cross-functional teams, including product and tech teams, to build and implement effective processes.
4. Focus on reducing the number of non-compliant partners on the platform.
5. Continuously work to improve key metrics related to partner compliance, risk management, and overall experience.
6. Manage cross-functional communication and data reporting within this domain.
7. Undertake extensive travel globally, exceeding 70% of the time, to fulfill business-related commitments and objectives.

Qualifications

Minimum Qualifications

1. Bachelor degree in a quantitative field such as Analytics, Statistics, Mathematics, Engineering, Economics, Data Science or equivalent degree.
2. Proven experience on e-commerce governance strategies or policy-making.
3. 5+ years of experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs.
4. Excellent stakeholder and program management skills, to influence cross-functional stakeholders and senior leaders to achieve results. Preferable in demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.

Preferred Qualifications

1. Experience in explaining complex solutions in a simple way and able to influence others without authority.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform