Head of Operations (Foodcourt & Coffeeshop Division)

ABOUT THE ROLE:

You are responsible for building and leading Koufu’s direct operating outlets in Singapore, driving performance through direct oversight of the operation, development and performance management of employees. You must be able to coach the team to effectively motivate them to achieve goals while ensuring that the customer service experience is delivered consistently and exceeds customer expectations. You understand that the organisation's success is tied to the quality and performance of the team, and are responsible for developing, motivating and retaining talent to drive sales results, increase store growth and maximize profitability.

REPORTING LINE:

• Chief Executive Officer (CEO)

DUTIES AND RESPONSIBILITIES:

• Responsible for the financial and operational performance of the Foodcourt and Coffeeshop’s Business Units in Singapore and Macau through the development and execution of long and short-term strategies/plans to maximize company profitability and growth.
• Provide strategic leadership and direction to Project and Operations Team to identify potential new business opportunities, sites, source, build and renovate aesthetically profitable outlets, and prepare lease proposals for approval while demonstrating ongoing communication with Business Development, Project and Operations Team.
• Prepare, manage and achieve the company’s annual operating and financial budget.
• Work with senior management and financial team to compile and accurately complete all pro-forma budgets, reports, and projections to ensure successful lease transactions.
• Serve as lead facilitator both internally and externally for projects, from tender to the opening of the site for business.
• Site ROIs for review and approval by senior management and ownership.
• Establish overall business plans and provide regular reports on regional performance, sales, and financial budget analysis to senior management.
• Maintain and improve established quality and service standards.
• Develop and implement labour, maintenance, inventory supplies, cost of goods sold, and performance measurement systems to ensure compliance with overall company goals and objectives.
• Ensure vendors/business partnerships supply products and services in accordance with company standards at competitive pricing.
• Lead a team of area managers, assisted by operations manager, in achieving sales targets and overall performance of outlets.
• Provide continual communication and follow-up to strengthen the company’s training culture, especially at the outlet level.
• Develop employees by providing ongoing feedback for operational improvement, establishing performance expectations, and conducting regular performance reviews.

JOB REQUIREMENTS:

• Minimum Diploma in Hospitality, F&B, Tourism, or related discipline.
• Minimum 8 years of similar managerial experience, preferably in food courts or chain outlets.
• Previous work experience with statutory boards and knowledge of F&B operations is an advantage.
• Possess solid presentation skills and be proficient in MS Office applications.
• Able to facilitate and orchestrate resources cross-functionally to support business development activities.
• Strong negotiating skills and knowledge of lease documents, terms, and processes.
• Highly motivated team player with acute business sense and analytical mind.
• Good command of spoken and written English and Mandarin (in order to liaise with English & Mandarin speaking associates).
• Experience in leasing and tendering for tenancy is a must.
• Class 3 Driving License with own vehicle.

PERSONAL ATTRIBUTES:

• Oral and written communication skills, bilingual in English and Mandarin.
• Organizational and time management skills.
• Ability to work under pressure.
• Leadership skills.
• Ability to analyze and solve problems.
• Good team player with high self-integrity.
• Interested in people, process, and resource management.