Head of Customer Experience (CX) - APAC

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The role

The Head of Customer Experience (CX) provides strategic leadership for the SAP CX solution suite GTM for APAC, driving the collective success of and connections between a suite of CX solutions comprised of SAP Marketing Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Commerce Cloud, SAP Customer Data Cloud, and SAP Emarsys.

Responsibilities

1. Drive a cross-regional, strategic GTM for the solution area, alongside end-to-end business growth and management. Articulate global sales priorities and addressable market opportunities.
2. Act as the voice of the customer to support ongoing development of the product roadmap, alongside broader investment priorities.
3. Design and implement cross-sell strategies and scalable governance models to successfully achieve targeted pipeline, revenue, bookings, renewals, and market share goals. Incorporate strategic programs (e.g., AI) into the Solution Area GTM. Orchestrate Demand programs toward high pipeline multiple and conversion rates.
4. Lead field and ecosystem enablement, support the adoption/evolution of new technologies and channels.
5. Drive Solution Area into Market via speaking events and conference keynotes.
6. Lead across the field matrix, driving communications, community, and cross-sell enablement.
7. Support strategic account engagement and key deal sponsorship.

Ideal experience

1. Executive GTM Leadership in a matrixed, global organization.
2. Leadership in the CX / CRM cloud software market.
3. Achievement of rapid top-line growth in cloud products.
4. Architecture of complex, million-dollar software opportunities.
5. Leadership of a field sales organization through rapid growth and change.
6. Complex cloud software sales leadership; entrepreneurial nature.
7. Innovative and customer-centric approach; ability to inspire field sales organizations.
8. Exceptional organizational agility.
9. Executive communication style & presence.
10. Mature, driven, and focused.

KPIs

1. Solution Area Net Bookings & Revenue growth.
2. Net New to Solution customers.
3. Pipeline strength & conversion rate.
4. Contribution.
5. Organization & Workforce Health.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 416769 | Work Area: Sales | Expected Travel: 0 - 30% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: Virtual - Asia-Pacific #LI-Hybrid.

Job Segment: Cloud, ERP, Field Sales, Software Sales, SAP, Technology, Sales