Business Messaging Specialist

Meta is seeking an exceptional individual to serve as a Business Messaging Specialist for our strategic clients in APAC. If you are a highly motivated team player with experience in enterprise sales, bringing complex products to market, driving and measuring customer success, and have a bias for action, we would be excited to hear from you. This role will primarily focus on growing our Business Messaging Platform/Products which serve enterprise clients in the APAC region. The ideal candidate will have enterprise experience, preferably in driving growth and consumption for SaaS solutions, especially in a revenue-oriented role. The role requires both building and delivering success with our key clients by providing the right solutions based on business needs, joint planning, and driving execution through internal cross-functional teams and external partners. The candidate will possess proven skills around Product Sales, Solutioning, and Customer Success, and can effectively influence and communicate with stakeholders across all levels. The candidate will thrive in a team-oriented environment, working with account owners, product, and engineering teams to develop new ways to grow Business Messaging adoption and improve the experience. This is a full-time position based in our Singapore office with some international travel expected.

Business Messaging Specialist Responsibilities:

• Collaborate with Meta account teams to build relationships and trust with client stakeholders across business, technical, customer experience, marketing, and other relevant stakeholders to gain mindshare on Meta Business Messaging in driving business results. Act as a trusted advisor to help clients transform their business.
• Develop a comprehensive understanding of clients’ business objectives and customer journey, and devise solutions based on in-depth solution knowledge of Meta’s Business Messaging offerings. Leverage platform capabilities, as well as partners as relevant, to build solutions.
• Develop and present compelling value propositions and business cases to drive measurable outcomes.
• Demonstrate thought leadership and develop strategic client plans to drive growth against goals, including reviewing forecasts, assessing and mitigating risks, and removing blockers.
• Engage relevant support and engineering teams to address issues, determine root causes, remove blockers, and improve overall experience.
• Actively seek client feedback (both formal and informal) and understand drivers of satisfaction and/or dissatisfaction. Effectively communicate the feedback internally to identify feature gaps and improvement opportunities.
• Build global learnings on best practices around product implementation and solutions success based on client insights.

Minimum Qualifications:

• 5+ years of enterprise sales and business experience.
• Analytical and problem-solving experience with large-scale systems. Proven experience to drive data-driven discussions and engage in complex product discussions.
• Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership.
• Possess executive maturity, presence, and experience in building trust with complex client stakeholders and articulating business value to key decision-makers.
• Bachelor’s degree or equivalent work experience.

Preferred Qualifications:

• Industry knowledge and experience in the Messaging space.
• Experience with performance measurement in SaaS/CPaaS, CRM, Mar-Tech.
• Fluency in other Asian languages (Chinese, Bahasa Indonesia) as this role may collaborate with external stakeholders whose usual business language is Chinese or Bahasa Indonesia.

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity, or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology
• Industries: Technology, Information, and Internet